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What Does Britam Milele Health Plan Cover, and What’s the Cost?

Good health is the foundation of a secure and productive life. With medical costs continuing to rise, having a reliable

Best Investment Plans in Kenya

Investing is one of the most effective ways to grow wealth, secure your future, and achieve long-term financial goals. Beginners

Best Life Insurance Agents in Kenya

Financial security is the foundation of stability for individuals, families, and businesses across Kenya. From income protection and education planning

Why Life Insurance is Essential for Every Kenyan Family

In the unpredictable world, safeguarding your family’s financial future is more important than ever. For Kenyan families, life insurance is

FAQs

To help you better understand how my insurance and investment solutions work, I have compiled answers to some of the most common questions clients ask. These FAQs provide clarity on policy options, benefits, requirements, and the process of getting covered, making it easier for you to make informed decisions.

What types of insurance does your company offer?

We offer a wide range of insurance products to meet your personal and business needs, including health, life, auto, home, travel, and commercial insurance. Each plan can be customized to fit your budget and coverage requirements.

How do I file a claim?

You can file a claim online through our customer portal, via our mobile app, or by calling our 24/7 claims hotline. Simply provide your policy number, details of the incident, and any supporting documents (e.g., photos or receipts). A claims representative will guide you through the next steps.

How is my insurance premium calculated?

Your premium is based on several factors, including the type of coverage, your personal information (such as age, location, and driving record for auto insurance), and the level of risk involved. Discounts may apply if you bundle multiple policies or maintain a good claims history.

Can I update my policy after purchasing it?

Yes. You can update your policy at any time to add or remove coverage, change your contact information, or adjust your beneficiaries. Simply log in to your online account or contact your insurance agent for assistance.

What happens if I miss a premium payment?

If you miss a payment, you’ll typically have a grace period (usually 15–30 days) to make the payment without losing coverage. If the payment isn’t received within that period, your policy may lapse. Please contact us as soon as possible if you anticipate a delay—we’re here to help you stay covered.

Providing personalised insurance and investment solutions for a secure tomorrow.